Nationwide Tracing Services Ltd
Company Registration Number: 09376215
Unit 1, Rumbush Farm Business Park, Rumbush Lane
Earlswood, Solihull, B94 5LW
Trading Online At:
www.nationwidetracing.co.uk
www.legaltracing.co.uk
Last Updated: [24/12/2025]
Acceptance of Terms
By registering as a user, accessing accessing www.nationwidetracing.co.uk or www.legaltracing.co.uk, or purchasing any service from Nationwide Tracing Services Ltd via www.(“NTS”, “we”, “us”, or “our”), you (“the Client”, “you”, or “your”) agree to be bound by these Terms and Conditions in their entirety.
Services Provided
Scope of Service
NTS provides tracing services to locate individuals. When you purchase our services, you are commissioning us to provide one of the following outcomes:
The agreed trace fee applies to all these outcomes.
Telephone Numbers
Where a telephone number is available for the traced address, we will provide this at no additional charge. However, the provision of a telephone number is not guaranteed and does not form part of our contractual obligation. The absence of a telephone number does not affect your liability to pay the agreed trace fee.
Our Methods
We conduct all tracing activities using recognized professional methods in accordance with:
Verification Process
Where we identify a new address or confirm residency at a supplied address, we will verify this information through a minimum of two independent sources whenever possible.
Unsuccessful Traces
If our investigations prove unsuccessful, we will provide you with a comprehensive report of our findings within thirty (30) days of commencing the trace.
Client Responsibilities and Lawful Use
Lawful Use Only
You agree to use our services and any information provided only for lawful purposes. You must not use our services or the information we provide in any manner that:
Prohibited Uses
You must not use our services if any legal documentation exists that forbids you or your representatives from contacting the search subject.
Responsible Contact
You agree not to visit any traced address without first informing the occupant, except where such visits are necessary for legitimate debt recovery purposes. We strongly recommend initial contact by letter or telephone.
Non-Malicious Intent
You warrant that you will not use any information we provide for malicious, harassing, or illegal purposes.
Justification Documentation
In certain circumstances, we may require you to provide documentation to justify the reason for your trace request. This may include:
We will ask you to confirm the availability of such evidence prior to commencing the trace. If required, we will request the said evidence, generally after payment has been received.
If you fail to provide the required documentation after payment:
By proceeding with payment, you confirm your ability and willingness to provide any requested documentation to support the legitimacy of your trace request.
Data Protection and Privacy
Data Controller Status
You acknowledge and agree that:
You remain the Data Controller of all information you provide to us
NTS acts solely as a Data Processor in relation to your information
You are responsible for ensuring all information you submit complies with the UK GDPR and Data Protection Act 2018
Our Compliance
All information we gather, store, and report is handled in strict accordance with the UK GDPR and Data Protection Act 2018.
Limitation of Liability
NTS accepts no liability for breaches of data protection legislation arising from incorrect, incomplete, or non-compliant information that you provide to us, which we are legally permitted to process under current legislation.
Accuracy of Information
Client-Supplied Information
You are solely responsible for ensuring that all information you submit is:
Complete Address History Required
Important: You must provide all previously known addresses connected to the individual being traced when submitting your request. Failure to provide complete address history releases NTS from any obligation to re-trace without charge or issue refunds.
Our Database Accuracy
While we make considerable efforts to ensure search results are as accurate as possible, NTS accepts no responsibility for the absolute accuracy or completeness of data contained in our databases or third-party databases we utilize.
Your Liability
You agree to be held solely responsible if information you submit is found to be incorrect, misleading, false, or fraudulent. NTS will not be held legally responsible for providing services based on any such incorrect information.
Fees and Charges
Payment Obligation
Trace fees become payable when we have completed our investigations and raised an invoice, which shall be sent to you by email at the address supplied by you. The traced address information and other reports that may have been requested will be forwarded to you after receipt of your payment.
Incomplete or Incorrect Information
If you input incomplete or incorrect information, charges may still apply even if the case cannot be completed fully, provided we have conducted searches based on the information supplied.
Direct Delivery to Solicitors
In some circumstances, we will ask you to confirm that you are happy to proceed on the basis of us supplying the traced information directly and exclusively to your solicitor prior to commencing the trace.
If after payment you do not supply your solicitor’s email address:
By proceeding with payment under this arrangement, you confirm your ability and willingness to provide your solicitor’s contact details when requested.
Refund and Re-Working Policy
Reporting Inaccuracies
If you believe a supplied address is inaccurate, you must notify NTS in writing within six (6) weeks of receiving the information.
Re-Verification Process
Upon receiving your notification, we will:
Full Refund Eligibility
You may request a full refund if:
Cancellation During Re-Working
If you choose to cancel your trace request during the six-week re-working period, we will refund the fees paid minus a 33% administration charge.
Correct Original Information
If our re-verification confirms that our original information was correct, you will be charged an additional trace fee for the re-working (subject to the agreed service level).
No Refund Circumstances
No refunds will be issued if you failed to provide all previously known addresses when submitting your initial trace request.
Cancellation Policy
Cancellation Notice
To cancel a trace request, you must notify NTS in writing by:
Cancellation Before Address Found
If you cancel before we identify a new address, we will:
Cancellation After Address Found
If you cancel after we have:
A cancellation fee of 100% of the outstanding balance will apply.
Limitation of Liability
Disclaimer
NTS provides tracing services on an “as is” basis. We make no warranties, express or implied, regarding the completeness or accuracy of information obtained through our services.
NTS shall not be liable for any indirect, consequential, or special damages arising from your use of our services or reliance on information provided.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the Courts of England and Wales for the resolution of any disputes arising from or related to this Agreement.
Contact Information
For all correspondence, cancellations, or queries regarding these Terms and Conditions:
Nationwide Tracing Services Ltd
Company Registration Number: 09376215
Unit 1, Rumbush Farm Business Park
Rumbush Lane
Earlswood
Solihull
Trading Online At:
www.nationwidetracing.co.uk
www.legaltracing.co.uk
Changes to Terms
NTS reserves the right to update these Terms and Conditions at any time. Continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.via either