Frequently Asked Questions

Please find below some information you may find useful when considering ordering a search and engaging the services of Nationwide Tracing based upon enquiries we receive from customers.

We use a variety of different sources, including supplied client information, public domain information databases, social media, data from Sales and Marketing surveys and dependent upon the nature of the enquirer, Credit Reference Agency data to locate a new address for the individual.

Searches through Credit Reference Agencies such as Equifax and Experian are the most common tracing tools used by tracing agencies. The name, date of birth and, in some cases, the last known address will be provided to the Credit Reference Agency via a data link and this will then search the databases for a potential credit link to a new address and, if successful, they supply this to us.

Generally our success rate is greater than 95% when we have been provided with name, previous address and a reasonably accurate estimate of the targets age.

We will provide you with the current address of the subject which will have been verified via two separate information sources and is guaranteed to be a current address for the subject on the date the report is generated.

We underwrite this information for 60 days, so in the event you feel the information is incorrect we will recheck and if necessary retrace the target free of any any further charges.

The results of general trace inquiries will, In most cases be with you in a couple of days. Contractually it is a five working day service but we always aim to produce your results as quickly as we can. Historical cases may though take several weeks as we may need to obtain copies of birth and marriage certificates which often take a while to arrive.

If we can’t find your person there is no charge for our efforts. In certain cases you may require a letter for court indicating the steps we have taken and providing a statement to the effect that it is not possible to trace the target. If required a cost will be agreed prior to proceeding with the production of the document.

We don’t have anything in place to accept card payments over the phone but you will be able to pay in the following ways:

  • Use a Debit or Credit card and pay on-line.
  • Make a payment in your local bank using our account details
  • Send a cheque by post
  • Pay directly into your bank account using Internet banking
  • Use a PayPal account

Ideally you should be able to provide:

  • The name of the person
  • An address at which they have previously lived
  • A rough idea of their current age.

Having said that we can often find people without a previous address and the age is not absolutely necessary.

We underwrite all our supplied information for a 60 day guarantee period.
In the very unlikely circumstance that the information we have provided is incorrect or even on those occasions when your target has moved on. Then we will retrace them free of any further charges. If after a period of six weeks we have been unable to locate a further new address then we will refund your payment in full.

No! We do not contact the individual.

Of Course! We will be happy to accept your trace instructions here: Family & Friend Tracing

No matter what caused you to lose touch – our investigators will use our Genealogy know how together with our more modern technical tracing tools to re-connect you.

Occasionally this will take just just a few hours – equally these traces are more complicated that the normal day to day work that we undertake and so occasionally it takes a little longer.

It’s always No Find – No Fee with a fixed price per successful trace. It may be necessary to purchase copies of various certificates to support the trace and the cost of these will be payable regardless of the outcome. We will hough always seek your permission prior to making any purchases.

Our Guarantee

We pride ourselves on supplying accurate information in a timely fashion, for example our standard service is to provide a five working day turnaround however we will wherever possible return your results within a day or so, with options to upgrade to a 24 hours service. Please note though older / historical cases often take a little longer.

Our Values

Client Focus

Nationwide Tracing have over 25 years of combined people tracing and trace agent experience, ensuring clients receive a high quality experience.


Nationwide Tracing are fully compliant with the requirements of the Data Protection Act and we abide by the Credit Services Association guidelines.


We use internal & third party tracing agent systems that are far more powerful than the electoral roll tracing data that so many other tracing agent companies rely on.

Nationwide Tracing Services

Address Tracing

We will provide you with the current address of the subject which will have been verified and traced via two separate tracing information sources by our expert tracing agents…

Tenant Tracing

Provides current address for ex-tenants. Many of these systems are updated on a daily basis, ensuring the supply of new addresses at the very earliest opportunity…

Debtor Tracing

We use internal & third party tracing agent systems that are far more powerful than the electoral roll tracing data that so many other tracing agent companies rely on…

Family Tracing

Lost a family member or friend, don’t worry! We can trace them. We always operate sensitively and ethically…

Beneficiary Tracing

We help legal professionals, genealogy firms, estate trustees and private individuals to trace missing beneficiaries!..

Company Director Home Address Trace

Nationwide tracing Services can help you obtain a directors home address.

*In most cases it is assumed that the client will be providing a complete previous address for the target, which has been used during the last 20 years. in the absence of this, an additional charge will apply.

The services you buy from this site will be purchased from Nationwide Tracing Services Limited unless otherwise stated. UK Tracing Services are experts in Debtor Tracing and Finding Missing People. Contact us TODAY on 0800 246 1031 and remember, No Trace No Fee.